Terms and Conditions

A. Company Accounts

• Standard Business Account: - Terms and Conditions for a Standard Business Account are provided in a separate Business Account agreement.
• Sponsor Business Account: - Terms and Conditions for a Sponsor Business Account are provided in a separate Sponsor Account agreement.
• Sponsored Account: - Part IV
• Personal Account: - Part V

B. Company e-Wallet

• Load funds onto Your e-Wallet by loading methods provided by the Company;
• Make Account-to-Account Transactions using Your e-Wallet;
• Move funds to another e-Wallet that is linked to Your Account;
• Move funds to and from any Card Organization product that is linked to Your Account;
• And use funds from Your e-Wallet to purchase other Products and Services provided by the Company and/or our Merchant Community.

• Enhance security and maximize the protection of Your funds; and
• facilitate the use of Your funds within the Company’s environment.

C. The Virtual-Card

D. The Card

E. THE E-WALLETS, THE VIRTUAL-CARDS, AND THE CARDS ARE NOT CREDIT CARDS. NO INTEREST WILL BE PAID ON THE FUNDS YOU TRANSFER INTO YOUR ACCOUNT AND SUCH FUNDS ARE NOT INSURED BY THE COMPANY OR ANY GOVERNMENT AGENCY. ALL FUNDS YOU PLACE IN YOUR ACCOUNT WILL BE HELD IN EITHER YOUR E-WALLET, OR ON YOUR VIRTUAL ACCOUNT, OR YOUR PHYSICAL CARD ACCORDING TO YOUR PREFERENCE.

F. The Company Account-to-Account Service

A. Sponsored Account

• Account Purchases: The only Accounts You may purchase with Your Sponsored Account are Gift Card Accounts by a A2A transfer of funds from one or more of Your e-Wallets.
• Loading of Funds: The initial load of funds to Your Sponsored Account was by an A2A transfer of funds from a Sponsor Business Account. Only funds from a Sponsor Business Account can be loaded onto Your Sponsored Account. All fund loads will be subject to all applicable fees as described on Our website.
• Transfers of Funds:
  • A2A Transfers. You may be required to wait three (3) days after You have received Your Sponsored Account before starting to make A2A transfers of funds. You may receive A2A transfers of funds from Sponsor Business Accounts, Standard Business Accounts, other Sponsored Accounts and Personal Accounts. You may transfer funds by A2A funds transfer only to other Sponsored Accounts, Personal Account and to Gift Card Accounts purchased by You.
  • Withdrawal of Funds. You may transfer funds from Your Sponsored Account to an external personal Account by any Withdrawal Method that the Company offers at that time, subject to the terms and conditions We have in effect at the time You request the transfer of funds. Some countries may not allow withdrawals of funds by a Withdrawal Method offered by the Company, and We have no control over the designation of those countries. You will not be allowed to make withdrawals to these countries by a Withdrawal Method offered by the Company that is allowed in other countries.
• Usage Limits: The Usage Limits for Your Sponsored Account are listed on Our website.
• Modification of Limits: Should You want to increase any of the above limits on Your Sponsored Account, You must provide a written request to Us. We reserve the right to approve or disapprove this limit change request at Our sole discretion.
• Acceptance of Terms and Conditions: Your first use of Your Sponsored Account is Your acceptance of the Terms of this Agreement.

A. Sponsored Account

• Account Purchases: Subject to the Terms of this Agreement, You may purchase and/or load other Personal Accounts and Gift Card Accounts (see Part VI) by an A2A funds transfer using funds from one or more of Your e-Wallets.
• Loading of Funds: You may load funds onto Your Personal Account using any of the Load Methods offered by the Company. Unless previously authorized by Us, the Load Method used to purchase and/or load Your e-Wallet or Virtual-Card cannot be used to purchase and/or load any other Account. We may require, at Our sole discretion that all purchase and funds load transactions effected on one of the Company’s Load Methods be authenticated by one or more of the following methods;
  • upayVerify; or
  • Our manual process which will require You to provide certain personal documentation, such documentation to be determined solely by Us. All loaded funds will be loaded directly onto one of Your e-Wallets.
• Funds Transfers:
  • A2A Transfers. You will be required to wait three (3) days after You have purchased Your Personal Account to make A2A transfers of funds to any other Personal Account, Gift Card Account, or Standard Affiliate Account.
  • Withdrawal of Funds. You may transfer funds from Your Standard Personal Account to an external personal Account by any Withdrawal Method that the Company offers at that time, subject to the terms and conditions We have in effect at the time You request the transfer of funds. Some countries may not allow withdrawals of funds by a Withdrawal Method offered by the Company, and We have no control over the designation of those countries. You will not be allowed to make withdrawals to these countries by a Withdrawal Method offered by the Company that is allowed in other countries.
• Usage Limits: The Usage Limits for Your Personal Account are listed on Our website.
• Modification of Account Limits: Should You want to increase any of the above limits on Your Account, You will be required to provide additional personal documentation to Us as We may solely determine at the time of Your request. All limit increases will be subject to Our approval.

• not to disclose Your Account User ID or password or, if applicable, Your PIN, and Your Token Card or otherwise make these available to any other person. If You do make these available to any other person, You will be deemed to have authorized that person to use Your Account; and,
• not to use Your Card as a means of identifying Yourself to any other person; and,
• not to disclose Your e-Wallet information, Your Virtual-Card and Card number(s) or Security Code(s), or otherwise make these available to any other person, unless You intend to make a purchase from that person or authorize that person to use Your Account. If You do make these available to any other person, You will be deemed to have authorized a transaction from that person and/or to have authorized that person to use Your Account; and,
• to use Your e-Wallet, Virtual-Card, Card, Security Code(s), Account User ID and password and, PIN only in a manner authorized under the Terms of this Agreement; and,
• to promptly notify Us of any loss, compromise or theft of Your Account, Your Virtual-Card and Card number(s), Security Code(s), Account User ID , password, Token Card and/or PIN; and,
• that You will be liable for all transactions made by a person You authorize or permit to use Your e-Wallet, Virtual-Card and Card, Security Code(s), Account User ID or password, Token Card and/or PIN. If You permit someone else to use Your e-Wallet, Virtual-Card and Card, Account User ID or password, Token Card and/or PIN, You will be responsible for all transactions made by that person with the Virtual-Card and Card, and/or Your e-Wallet; and,
• that any unauthorized person who obtains access to Your Card, Your Card number(s), Security Code(s), Account User ID and password, token Card and/or PIN may use the funds in Your Account up to the full balance in Your Account, and in such event, in the absence of any intentional or grossly negligent act by Us or Our representatives, We will not be responsible for or liable to You for use of any such funds.

• Should You wish to close Your Account, You may do so on written notice to Us, and on such notice, all transactions on Your Account must be cleared, which could take up to thirty five (35) days. Once You notify Us of Your intention to close Your Account, You may withdraw any remaining funds in Your Account by either: (a) using Your Virtual-Card to purchase goods or services at any Internet merchant website worldwide that accepts cards bearing the logo of Your Virtual-Card; (b) using Your Card to purchase goods or services at any merchant worldwide that has the ability to accept cards bearing the logo of Your Card by swiping the magnetic stripe on the card and allowing You to either enter Your PIN on a PIN-pad or sign the transaction receipt or insetting Your Card into a Chip reader and entering Your PIN on the PIN-pad; (c) using the funds in Your e-Wallet on any internet merchant that accepts payments where the Company logo is displayed; or (d) using Your Card to withdraw funds at any ATM which accepts Your Card. You may also receive any remaining funds in Your Account by providing Us with a photocopy of a current, valid government-issued ID with Your picture on it. We will then return to You any funds remaining in Your Account less a US$50 Funds Return Processing Fee which will be deducted from Your Account before such funds are returned to You. If, after You close Your Account, there are unused funds in Your Account, We reserve the right to charge Your closed Account with a Monthly Dormant Account Fee as described on Our website. Notwithstanding the above regarding acceptance of Your Virtual-Card or Your Card, We reserve the right, at Our absolute discretion, to prohibit acceptance of Your Card at certain merchants and/or classes of merchants.
• We reserve the right at Our sole discretion to block access to or to close Your Account if: (i) You load funds onto Your Account from any source that You do not have the legal right from which to transfer funds; (ii) You violate the Terms of this Agreement; or (iii) We are so directed by the order of a court of competent jurisdiction. Should We close or block access to Your Account for the reason identified in this Section B(i) and/or this Section B(ii), You immediately forfeit the remaining funds in Your Account.

• e-Wallet, Virtual-Card and Card Fees:
  • e-Wallet Issuance Fee.
  • Virtual-Card Issuance Fee.
  • Virtual-Card Re-Issuance Fee.
  • Card Issuance Fee.
  • Card Re-Issuance Fee.
  • Card Replacement Fee.
• Company Account Service Fees:
  • Account Load/Re-load Service Fee.
  • Transaction Return Service Fee.
  • Virtual-Card Annual Service Fee.
  • Card Annual Service Fee.
  • Account-to-Account Service Fee.
  • Text Message Fee.
  • Account Closing Service Fee.
  • Funds Return Processing Fee.
  • Monthly Dormant Account Processing Fee.
  • ATM Fees.
  • Wire Transfer Fee.
  • Sponsored Account Purchase Fee.
  • Funds Transfer Fee.
  • Direct Credit Transfer Fee.
  • Currency Conversion Fee.
  • International Service Assessment Fee.

• Pending Authorizations

  When You make a purchase at a merchant or a cash withdrawal from an ATM, We receive an authorization from the merchant or ATM provider which reduces the amount of funds in Your Account that are available to spend by the amount of the authorized purchase or ATM withdrawal. This is a pending authorization and it will remain on Your Account, reducing Your available funds, until one of the following events occurs: (i) a settlement transaction is received from the merchant or ATM that matches the pending authorization amount; (ii) up to thirty five (35) days have passed since the transaction date; or (iii) We are in receipt of an authorization release from the merchant or ATM owner which states that the merchant will not be processing a settlement transaction for the authorized amount. At this time, the pending authorization will be removed from Your Account. If a settlement transaction has been received from the merchant or the ATM, the exact amount of the purchase or ATM withdrawal will be debited from Your Account at that time.

• Authorizations from an Automatic Fuel Dispenser

  When You attempt a purchase at an unattended Automatic Fuel Dispenser ("AFD"), the transaction may automatically be denied even though You might have sufficient funds in Your Account. It also may automatically be authorized against Your Account for US$75, provided You have at least US$75 in Your Account. If You do not have US$75 of available funds in Your Account, the transaction will be denied. If the transaction is authorized, the actual value of fuel that You purchase from the AFD will be debited from Your Account and the US$75 authorization will be removed. If Your transaction is denied at the AFD, You may still be able to purchase an amount of fuel up to the amount You have remaining in Your Account, by making Your purchase through the attendant at the fueling facility.

• Authorizations from a Restaurant

  When You make a purchase at a restaurant, Your transaction will be authorized for the amount of the purchase and any applicable taxes, plus twenty percent (20%) of the purchase value, provided You have such amount in Your Account. When You complete Your purchase, the actual value of Your purchase (i.e. meal and any applicable taxes, plus tip) will be debited from Your Account and the prior authorization will be removed from Your Account at that time. If You do not have sufficient funds in Your Account, Your transaction will be denied at the time of the attempted authorization.

• Transactions on Your Virtual Card or Your Card

  The exchange rate between the transaction currency and Your billing currency that is used for processing international transactions is a rate selected by the Card Organization that provides Your Card from a range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate the Card Organization itself receives on the government-mandated rate in effect for the applicable central processing date.
  
  A one percent (1%) International Service Assessment fee may be charged by the Card Organization that provides Your Card on all international transactions.

• Transactions on Your Virtual Card or Your Card

  We many provide You e-Wallets in different currencies. Should You desire to transfer funds between Your e-Wallets that are in different currencies, We will select a currency conversion rate. We will select a currency conversation rate that is negotiated between Us and the external company that provides Us with Our currency conversion services.
  
  You will be assessed a Currency Conversion Fee on all e-Wallet to e-Wallet funds transfers that require a currency conversion.

• Your name and Your Virtual-Card number and/or Card number.
• The name of the merchant as it appears in Your online Account statement.
• A description of the error or the transaction You are unsure about and an explanation of why You believe it is an error or why You need more information in order to identify the transaction.
• The US Dollar amount of the transaction in question
• The date of the transaction.

• A2A Transactions.
  • A2A TRANSACTIONS ARE LIKE SENDING CASH. We are not liable for any A2A transaction unless it is determined in Our sole discretion that an error had been made by Our systems.
  • If You believe that a problem has occurred with a A2A transaction that You originated, You must contact Us in writing no later than sixty (60) days after the transaction date.
  • We will not be involved in A2A disputes due to non-receipt of or dissatisfaction with purchased merchandise / services unless We have determined, at Our sole discretion, that the recipient has demonstrated fraudulent use of A2A transactions. Should We determine that possible fraudulent use has occurred, We will investigate the transaction and attempt to recover the sender’s funds from the recipient. If We are able to recover the sender’s funds, We will credit the recovered funds back to the sender’s Account. If We are unable to recover the sender’s funds from the recipient, We assume no liability for the sender’s funds. The sender must resolve the dispute with the recipient.
  • If the sender believes that he mistakenly sent funds to the wrong Account, We will inform the recipient that the funds were sent in error, and that a dispute has been received from the sender. Within forty eight (48) hours of notification to the recipient, if the recipient agrees that the A2A transaction was made in error, and the funds are still available in the recipient’s Account, We will refund the available funds to the sender. If no funds are available in the recipient’s Account, or the recipient disputes the sender's claim, We will not be further involved in resolving the dispute. The sender must resolve the dispute with the recipient.
  • Should a recipient of a A2A transfer of funds notify Us of funds received in error, We will immediately refund the available funds to the sender.
  • Should We determine in Our sole discretion that an Account Holder has received funds through fraudulent A2A transfers, We will attempt to recoup the funds and will refund all recovered funds to the recipients.

• Except as specifically provided in this Agreement, neither We nor the Bank will be liable for any loss or liability resulting in whole or in part from any act or failure to act of Your computer equipment or software, or that of an Internet service provider, an Internet access provider, an online service provider or an agent or subcontractor of any of them. Further, neither We nor the Bank will be responsible or liable for any indirect, special or consequential, economic or other damages arising in any way out of or related to the use of Your Account.
• The total cumulative liability of Us and the Bank to You for any direct damages arising in any way out of or related to Your use of Your Account shall be limited to the total amount of funds in Your Account at the time of the loss sustained by You.

Company Electronic Disclosure Consent

• I am over the age of eighteen (18) years
• I agree to the Terms and Conditions
• I acknowledge receipt of the Privacy Policy for Consumersformation in order to identify the transaction.
• I consent to receive disclosures in electronic form in connection with My use of the Account, including the e-Wallet, and (if applicable) the Virtual-Card and the Card.